Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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Contacts

411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

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BPO Services

BPO Services

We believe that customer interaction entails hyper-personalization to satisfy individualized preferences. Interactions must be easy, seamless and fast.

QA BPO services

  • Offer an optimal solution to transform. customer interaction Provide unified experiences to customers.
  • Ensure high work satisfaction to agents Guarantee winning outcomes for businesses

Other Services in the BPO Framework

We encourage our clients to view these front-office functions holistically and to see customer interactions as one connected life cycle.

Sale Enablement

We work across order management, contract management, master data management, trade promotion management, and configuring pricing/quoting

Direct Sale

Our experienced team of field operatives are always ready to provide Top quality service to the Customers

Promotional Management

  • Kiosks at shopping malls & supermarkets
  • Pre-qualification by promoters
  • Establishing direct connection with consumers

Consultancy

Contact Center-Our Modus Operandi

Communication method; telephone, email, Chat

  • Inbound & Outbound activity to manage telesales
  • Lead generation for Sales executives
  • Consultancy services for Contact center
  • Data security and confidentiality
  • Payment gateway
  • Audits
  • Incentive plan, Continuous feedback & training
  • Reporting
  • Product & Resource performance
  • Daily, weekly & monthly modules

Performance Methodology

Training

QA recognizes that training is a key to running a successful contact center operation, and as such, training requirements are given sufficient importance. Some of our main trainings are

Basic customer Service Training

  • Communication skills
  • Four C's for Taking Good Care of Your Customers

Advance customer Service Training

  • Identifying customers and their expectations
  • Tips for effective call handling
// latest case studies

Introduce Our Projects

Software development outsourcing is just a tool to achieve business goals. But there is no way to get worthwhile results without cooperation and trust between a client company.